Consumer Law

LAW NO. 4077 ON CONSUMER PROTECTION AS AMENDED BY LAW NO. 4822

PART ONE

PURPOSE, SCOPE, DEFINITIONS

Objective

Article 1- The purpose of this Law is to take measures to protect the health and safety and economic interests of consumers in accordance with the public interest, to enlighten, educate, compensate for damages, to protect them from environmental hazards, to encourage consumers to take initiatives to protect themselves and to regulate the issues related to encouraging voluntary organizations in the formulation of policies in this regard.

Scope

Article 2- This Law covers all kinds of consumer transactions in which the consumer is one of the parties in the goods and services markets for the purposes set forth in Article 1.

Definitions

Article 3 - In the implementation of this Law

a) Ministry: Ministry of Industry and Trade,

b) Minister: The Minister of Industry and Trade,

c) Goods: Movable goods subject to shopping, immovable goods for residential and vacation purposes and software, audio, video and similar intangible goods prepared for use in electronic media,

d) Service: Any activity other than the provision of goods in return for a fee or benefit,

e) Consumer: A natural or legal person who acquires, uses or benefits from a good or service for commercial or non-professional purposes,

f) Seller: Natural or legal persons, including public legal entities, who offer goods to consumers within the scope of their commercial or professional activities,

g) Provider: Natural or legal persons, including public legal entities, who provide services to consumers within the scope of their commercial or professional activities,

h) Consumer transaction: Any legal transaction between the consumer and the seller-provider in the goods or services markets,

ı) Manufacturer-Producer: Those who produce the goods or services offered to the consumer, including public legal entities, or the raw materials or intermediate goods of these goods or services, and those who offer them for sale by placing their own distinctive mark, trademark or title on the goods,

j) Importer: A natural or legal person, including public legal entities, who brings the goods or services offered to the consumer or the raw materials or intermediate goods of these goods or services from abroad and offers them for sale,

k) Lender: Banks, private finance institutions and financing companies authorized to provide cash loans to consumers in accordance with their legislation,

l) Advertiser: A real or legal person who publishes, distributes or otherwise exhibits advertisements containing his/her company or goods/services brand in order to promote the goods/services he/she produces or markets, to increase sales or to create and strengthen his/her image,

m) Advertiser A real or legal person specialized in commercial communication who prepares commercial advertisements and advertisements in line with the needs of the advertiser and mediates their publication on behalf of the advertiser,

n) Media organization: The real or legal person who owns, operates or leases the communication channels or all kinds of vehicles that deliver commercial advertisements or advertisements to the target audience,

o) Technical regulation: All kinds of regulations that must be complied with, including standards, including standards published in the Official Gazette by the relevant Ministry, which specify one or more of the characteristics, processing and production methods, terminology, symbols, packaging, marking, labeling and conformity assessment procedures of a product and service, including the relevant administrative provisions,

p) Consumer organizations: Associations, foundations or their supreme organizations established for the protection of consumers.

PART TWO

CONSUMER PROTECTION AND CONSUMER ENLIGHTENMENT

Defective Goods

 


Article 4- Goods which are contrary to the quality or quantity affecting the quality or quality determined in the packaging, label, introduction and user manual or advertisements and announcements or notified by the seller or in the standard or technical regulation, or which contain material, legal or economic deficiencies that reduce or eliminate their value in terms of allocation or intended use or the benefits expected by the consumer from them shall be deemed defective goods.

The consumer is obliged to notify the seller of the defect within thirty days from the date of delivery of the goods. In this case, the consumer has the right to return from the contract, including the return of the price, the replacement of the goods with a defect-free equivalent or a price reduction in proportion to the defect or free repair. The seller is obliged to fulfill this request preferred by the consumer. Along with one of these optional rights, the consumer also has the right to demand compensation from the manufacturer-manufacturer in cases where the defective goods cause death and / or injury and / or cause damage to other goods in use.

The manufacturer-manufacturer, seller, dealer, agency, importer and the lender according to the fifth paragraph of Article 10 are jointly and severally liable for the defective goods and the consumer's optional rights under this article. If more than one person is responsible for the damage caused by the defective goods, they are jointly and severally liable. Not knowing that the goods sold are defective does not eliminate this responsibility.

Unless those who are held liable for the defect under this article have assumed responsibility for the defect for a longer period of time, the liability for defective goods is subject to a two-year statute of limitations from the date of delivery of the goods to the consumer, even if the defect is revealed later. This period is five years for immovable goods for residential and vacation purposes. Claims to be made for all kinds of damages caused by defective goods are subject to a three-year statute of limitations. These claims are extinguished after ten years starting from the day the goods causing the damage were put on the market. However, if the defect of the goods sold is concealed from the consumer by the seller's gross negligence or fraud, the statute of limitations cannot be utilized.

Except for the provisions on liability for damages caused by defective goods, the above provisions shall not apply to goods purchased with the knowledge that they are defective.

It is obligatory for the manufacturer or seller to place a label on the defective goods to be offered for sale or on the packaging, which contains the phrase "disabled" in a way that the consumer can easily read. There is no obligation to place this label in places where only defective goods are sold or where a section such as a floor or aisle is continuously allocated for the sale of defective goods in a way that the consumer can know. The fact that the goods are defective shall be indicated on the invoice, receipt or sales document given to the consumer.

Unsafe goods cannot be placed on the market even with the label "defective". The provisions of the Law No. 4703 on the Preparation and Implementation of Technical Legislation on Products shall apply to these products.

 


These provisions shall also apply to all kinds of consumer transactions regarding the sale of goods.

Defective Service

Article 4/A- Services that are contrary to the quality or quantity affecting the quality or quality determined in the advertisements and advertisements or in the standard or technical rule notified by the provider or that contain material, legal or economic deficiencies that reduce or eliminate its value in terms of the purpose of utilization or the benefits expected by the consumer from it shall be deemed defective services.

The consumer is obliged to notify the provider of this defect within thirty days from the date of performance of the service. In this case, the consumer has the right to rescind the contract, to see the service again or to reduce the price in proportion to the defect. If the termination of the contract by the consumer cannot be justified due to the situation, the price reduction shall be sufficient. In addition to one of these optional rights, the consumer may also request compensation within the framework of the conditions specified in Article 4. The provider is obliged to fulfill this request chosen by the consumer.

The provider, the dealer, the agent and the lender according to the fifth paragraph of Article 10 are jointly and severally liable for the defective service and any damage caused by the defective service and for the consumer's optional rights under this Article. Failure to know that the service provided is defective does not eliminate this liability.

Unless a guarantee is given for a longer period of time, the claims to be made due to defective service are subject to a two-year statute of limitations from the performance of the service, even if the defect occurs later. Claims to be made for any damages caused by the defective service are subject to a three-year limitation period. However, if the defect of the service is concealed from the consumer by the provider's gross negligence or fraud, the statute of limitations cannot be utilized.

Except for the provisions regarding the liability for damages caused by defective service, the above provisions shall not apply to the services obtained with the knowledge that they are defective.

These provisions shall also apply to all kinds of consumer transactions related to the provision of services.

Avoidance of Sale

Article 5- Where a good which is not marked "sample" or "not for sale" is displayed in a showcase, shelf or any other clearly visible place in a commercial establishment, the seller may not refrain from selling such goods.

The provision of services may also not be refrained from without a justifiable reason.

Unless there is a contrary custom, trade practice or custom, the seller may not make the sale of a good or service conditional upon the quantity, number or size of that good or service determined by the seller or upon the purchase of another good or service.

This provision also applies to other contracts for the sale of goods and provision of services.

Unfair Terms in Contracts

Article 6- Unfair terms are contractual conditions that the seller or provider unilaterally inserts into the contract without negotiation with the consumer, which cause an imbalance in the rights and obligations of the parties arising from the contract to the detriment of the consumer in a manner contrary to the rule of good faith.

Unfair terms in any contract in which the consumer is one of the parties are not binding for the consumer.

If a contract term has been prepared in advance and the consumer has not been able to influence its content, especially because it is included in the standard contract, it is accepted that that contract term has not been negotiated with the consumer.

If the contract as a whole is concluded to be a standard contract, the fact that certain elements or an individual provision of a term in that contract have been negotiated shall not prevent the application of this Article to the remainder of the contract.

If a seller or supplier claims that a standard term was individually negotiated, the burden of proof shall be on him.

Consumer contracts stipulated in Articles 6/A, 6/B, 6/C, 7, 9, 9/A, 10, 10/A and 11/A to be drawn up in writing shall be drawn up in at least twelve font size and in bold black letters, and if one or more of the conditions required to be included in the contract are missing, the deficiency shall not affect the validity of the contract. This deficiency shall be corrected immediately by the seller or provider.

The Ministry determines the procedures and principles regarding the determination of unfair terms in standard contracts and their removal from the text of the contract.

Sale in Installments

Article 6/A- Sale in installments is a type of sale where the sale price is paid in at least two installments and the goods or services are delivered or performed at the time the contract is concluded.

The installment sale contract must be made in writing. The minimum conditions that must be included in the contract are shown below:

a) Name, title, open address and access information, if any, of the consumer and the seller or provider,

b) The advance sale price of the goods or services in Turkish Lira including taxes,

c) Total sale price in Turkish Lira to be paid together with interest according to maturity,

d) The amount of interest, the annual rate at which the interest is calculated and the default interest rate not exceeding thirty percent of the interest rate determined in the contract,

e) Down payment amount,

f) Payment plan,

g) Legal consequences of default of the debtor.

The seller or provider is obliged to ensure that this information is included in the contract and to give a copy of the contract concluded between the parties to the consumer. If a negotiable promissory note is to be issued separately from the contract, this promissory note shall be issued separately for each installment payment and shall be in registered form only. Otherwise, the bill of exchange is invalid.

In installment sales; the consumer has the right to prepay the total amount owed. At the same time, the consumer may pay one or more installments, provided that they are not less than the amount of one installment. In both cases, the seller is obliged to make the necessary interest deduction according to the amount paid.

If the seller or the supplier reserves the right to demand the performance of the entire remaining debt in the event of non-payment of one or more installments, this right may only be exercised if the seller or the supplier has performed all of its obligations and the consumer has defaulted in the payment of at least two consecutive installments and the total unpaid installments is at least one tenth of the sales price. However, in order to exercise this right, the seller or provider must give at least one week's notice of default.

The terms of the contract cannot be changed in any way against the consumer.

Timeshare Vacation

Article 6/B- Timeshare vacation contracts are written contracts or groups of contracts, which are concluded for a period of at least three years and which contain the commitment to transfer or transfer the right to use one or more immovable properties for a period of not less than one week during the year, which may or may be determined and which must be given to the consumer.

The Ministry determines the procedures and principles regarding timeshare vacation contracts.

Package Tour

 


Article 6/C- Package tour contracts; transportation, accommodation and at least two of the other touristic services that are not considered auxiliary to them, sold at an all-inclusive price or sales commitment is made and the service covers a period longer than twenty-four hours or includes overnight accommodation and a copy of which must be given to the consumer, are pre-arranged written contracts.

The Ministry shall determine the procedures and principles regarding package tour contracts.

Campaign Sales

Article 7- Campaign sales are sales made by announcing to the consumer through newspapers, radio, television announcements and similar means, accepting participants in the campaigns organized and delivering or performing the goods or services later.

Campaign sales are made with the permission of the Ministry. The Ministry determines which types of sales will be subject to permission, prepayment, installment amount, delivery time, manufacturer's guarantee, collateral to be deposited and the procedures and principles to be followed in campaign sales.

The seller, provider, dealer, agency, manufacturer-producer, importer and the lender according to the fifth paragraph of Article 10 shall be jointly and severally liable in the event that the delivery or performance of the goods or services advertised and promised is not made at all or as required.

After the consumer decides to leave the campaign, the organizer of the campaign is obliged to pay the full price paid by the consumer until that moment, provided that it does not exceed the date of delivery of the goods or services to the consumer.

The organizer of the campaign is obliged to provide the consumer with a copy of the written contract to be prepared in campaign sales, which includes information on the "campaign end date" and "date and manner of delivery or fulfillment of the goods or services" in addition to the information specified in the second paragraph of Article 6/A.

Unless otherwise agreed in the contract, the prepayment amount cannot be more than forty percent of the sales price of the goods or services.

In campaign sales, the period of delivery of the goods or performance of the service cannot exceed twelve months. This period is thirty months for immovable goods for residential and vacation purposes.

In the event that the consumer fulfills all the obligations regarding the payment, the delivery of the goods or the performance of the service must be made within one month at the latest following the end of the payment.

The provisions of Article 6/A shall also apply to sales with campaigned installments.

Doorstep Sales

Article 8- Door-to-door sales are sales made outside sales venues such as workplaces, fairs and fairs.

The Ministry shall determine the qualifications to be sought for door-to-door sales, door-to-door sales subject and not subject to this Law and the application procedures and principles regarding door-to-door sales.

In such sales; the consumer is free to accept the goods within seven days from the date of receipt or to reject them without any justification and without any obligation. In the sale of services, this period starts from the date the contract is signed. Before this period expires, the seller or provider cannot ask the consumer to make any payment under any name or to provide any document that puts him under debt in return for the goods or services subject to the door-to-door sales transaction. The seller is obliged to take back the goods within twenty days from the moment the withdrawal notification is received.

The consumer is not responsible for the changes and deterioration of the goods due to the habitual use of the goods.

The provisions of Article 6/A for door-to-door sales made in installments and Article 7 for door-to-door sales with campaigns shall also apply.

Obligations of the Seller and Provider in Doorstep Sales

Article 9- In addition to the other elements required to be included in the contract, door-to-door sales contracts must include, in addition to the other elements required to be included in the contract, descriptive information regarding the quality and quantity of the goods or services, the open address where the withdrawal notification will be made and the following statement written in at least sixteen font size and bold black letters:

We undertake that the consumer has the right to withdraw from the contract by refusing the goods or services within seven days from the date of receipt or signing of the contract without any legal and criminal liability and without any justification, and we undertake to take back the goods from the date of receipt of the withdrawal notification to the seller / provider.

The consumer signs the contract, including the rights he/she has, and writes the date in his/her own handwriting. The seller or provider is obliged to ensure that this information is included in the contract and to give a copy of the contract concluded between the parties to the consumer.

The proof that a contract and goods issued in accordance with the provisions of this article have been delivered to the consumer belongs to the seller or provider. Otherwise, the consumer is not bound by the seven-day period to exercise the right of withdrawal.

Distance Contracts

Article 9/A- Distance contracts are contracts concluded in written, visual, telephone and electronic media or by using other means of communication and without meeting the consumers and in which the delivery or performance of the goods or services to the consumer is agreed immediately or later.

Before the conclusion of the distance sales contract, it is obligatory to provide the consumer with the information whose details will be determined by the communiqué to be issued by the Ministry. The contract cannot be concluded unless the consumer confirms in writing that he has obtained this information. In contracts made electronically, the confirmation process is also done electronically.

The seller and provider shall fulfill its performance within thirty days from the moment the consumer's order is received. This period may be extended for a maximum of ten days, provided that the consumer is notified in writing in advance.

The seller or provider shall be obliged to prove that the delivery of the intangible goods or services delivered to the consumer in electronic environment is made without defects.

During the right of withdrawal, the provisions regarding door-to-door sales shall also apply to distance contracts, except for the provisions that the consumer may not be asked to make any payment under any name or to provide any document that puts the consumer under debt in return for the goods or services subject to the contract.

The seller or provider is obliged to return the price, negotiable instruments and any documents that put the consumer under debt due to this legal transaction within ten days from the date of receipt of the withdrawal notification and to take back the goods within twenty days.

Consumer Credit

Article 10- A consumer credit is a credit that consumers obtain in cash from a creditor for the purpose of acquiring a good or service. The consumer credit agreement must be concluded in writing and a copy of this agreement must be given to the consumer. The credit conditions stipulated in the contract concluded between the parties cannot be changed against the consumer during the term of the contract.

In the contract

a) The amount of consumer credit,

b) Total amount of debt including interest and other elements,

c) The annual rate at which interest is calculated,

d) Payment schedule with payment dates, principal, interest, funds and other charges separately stated,

e) Collaterals to be requested,

f) Late payment interest rate not exceeding thirty percent above the contractual interest rate,

g) Legal consequences of default of the debtor,

h) Conditions for closing the loan before maturity,

ı) In case the credit is extended in a foreign currency, the conditions regarding the exchange rate on the date of repayment shall be taken into account in the calculation of the installments and the total amount of the credit.

If the creditor reserves the right to demand the performance of the entire remaining debt in case of non-payment of one or more installments, this right may only be exercised if the creditor has performed all of its obligations and the consumer has defaulted in the payment of at least two consecutive installments. However, in order to exercise this right, the creditor must give at least one week's notice of default. In cases where a personal guarantee is given as collateral for a consumer loan, the creditor cannot demand the performance of the debt from the guarantor without applying to the principal debtor.

The consumer may pay the total amount owed to the creditor in advance or may also pay one or more installments that are not due. In both cases, the creditor is obliged to make the necessary interest and commission deductions according to the amount paid. The Ministry shall determine the procedures and principles of the rate of interest and commission deduction required according to the amount paid.

In the event that the creditor grants consumer credit on condition that a certain brand of goods or services are purchased or a sales contract is concluded with a certain seller or provider, the creditor shall be jointly and severally liable to the consumer together with the seller or provider in the event that the goods or services are not delivered or performed at all or on time.

It is prohibited for the creditor to bind the payments to a negotiable instrument or to secure the credit by accepting negotiable instruments. If a negotiable instrument is taken from the consumer despite this prohibition, the consumer has the right to demand this negotiable instrument back from the creditor. In addition, the creditor is obliged to indemnify the consumer for the loss incurred by the consumer due to the endorsement of the negotiable instrument.

Credit Cards

Article 10/A- Credits which are converted into cash credits as a result of the purchase of goods or services by credit card or credits used by cash withdrawal by credit card are also subject to the provisions of Article 10. However, subparagraphs (a), (b), (h) and (ı) of the second paragraph of Article 10 and the provision of the fourth paragraph shall not apply to such loans.

The periodical account statements sent by the creditor to the consumer shall be deemed as the payment plan stipulated in subparagraph (d) of the second paragraph of Article 10. In the event that the minimum payment amount stated in the periodical statement is not paid on due date, the consumer shall not be obliged under any name other than the default interest referred to in subparagraph (f) of Article 10.

The creditor is obliged to notify the consumer of the interest rate increase thirty days in advance. The interest rate increased by the creditor cannot be applied retroactively. If the consumer pays the entire debt and stops using the credit within sixty days at the latest from the date of notification, he/she will not be affected by the interest rate increase.

In cases where the goods or services are purchased by credit card, the seller or provider cannot ask the consumer to make additional payments under commission or a similar name.

Periodicals

Article 11- In cases organized by periodical publishing organizations where a second product and/or service other than a periodical is promised to be given by means of tickets, coupons, participation numbers, games, sweepstakes and similar means, no goods or services other than cultural products that are not contrary to the purposes of periodical publishing such as books, magazines, encyclopedias, banners, flags, posters, verbal or visual magnetic tapes or optical discs may not be promised and distributed. If a campaign is organized for this purpose, the duration of the campaign may not exceed sixty days. Part of the cost of the goods or services subject to the campaign cannot be requested to be covered by the consumer.

In the advertisements and announcements of the campaign, the periodical publisher is obliged to announce the schedule of the delivery and performance dates of the goods or services subject to the campaign throughout Turkey and to fulfill the delivery and performance of the goods or services subject to the campaign within thirty days following the end of the campaign.

During the campaign, the sales price of the periodical cannot be increased due to the cost increase caused by the goods or services committed to be provided as a second product. The commitment and distribution of the goods or services subject to the campaign cannot be divided, and the inseparable or complementary parts of these goods or services cannot be made the subject of a separate campaign. In the application of this Law, transactions related to each good or service committed to be given as a second product shall be considered as an independent campaign.

Campaigns that are not organized by periodical publishing organizations, but are directly or indirectly linked to the periodical publication are also subject to these provisions.

Subscription Agreements

Article 11/A- Consumers who are parties to all kinds of subscription contracts may unilaterally terminate their subscriptions by notifying the seller in writing.

The seller is obliged to fulfill the consumer's request to terminate the subscription within seven days at the latest from the date of receipt of the written notification.

The request to terminate the subscription to periodicals shall enter into force fifteen days for daily publications, one month for weekly publications, and three months for monthly publications from the date of receipt of the written notification by the seller. For longer periodicals, it shall be put into effect following the first publication after the notification.

The seller is obliged to refund the remainder of the subscription fee within fifteen days without any deduction.

Price Tag

Article 12- It is obligatory to place labels on the goods offered for retail sale or on their packages or containers in an easily visible and readable manner, including the price including all taxes, place of production and distinctive features related to that good, and in cases where it is not possible to place labels, lists containing the same information must be hung in appropriate places in a visible manner.

Lists showing the tariffs and prices of services shall also be organized and posted according to the first paragraph.

If there is a difference between the price indicated on the label, price and tariff lists and the cash register price, sales shall be made at the price in favor of the consumer.

It is prohibited to offer for sale goods or services, the price of which is determined by the Council of Ministers, public institutions and organizations or professional organizations having the status of a public institution, at a price higher than this price.

The Ministry shall regulate the form, content, procedures and principles of labels and tariff lists by a regulation. The Ministry and the municipalities shall be separately responsible for the implementation and monitoring of the provisions of this article.

 


Warranty Certificate

 


Article 13- Manufacturers or importers are obliged to issue a warranty certificate approved by the Ministry for the industrial goods they import or produce. It is the responsibility of the seller, dealer or agent to finalize the warranty certificate containing the date and number of the invoice for the goods and give it to the consumer. The warranty period starts from the date of delivery of the goods and is at least two years. However, due to its characteristics, the warranty conditions of some goods may be determined by the Ministry with another unit of measurement.

 


The seller is obliged to repair the goods within the scope of the warranty certificate within the warranty period without any charge under the name of labor cost, replacement part cost or any other name.

 


If the consumer has exercised his/her right to repair, he/she may exercise his/her other optional rights under Article 4 in cases where the inability to benefit from the goods is continuous due to frequent malfunctions within the warranty period or the maximum time required for repair is exceeded or it is understood that repair is not possible. The seller cannot refuse this request. In case this request of the consumer is not fulfilled, the seller, dealer, agency, manufacturer-producer and importer are jointly and severally liable.

 


Failures caused by the consumer's use of the goods contrary to the matters in the user manual are excluded from the provisions of paragraphs two and three.

 


The Ministry is responsible for determining and announcing which industrial goods must be sold with a warranty certificate and the maximum time required for the repair of the malfunctions of these goods by taking the opinion of the Turkish Standards Institute.

 


Introduction and User Guide

 


Article 14- Domestically produced or imported industrial goods shall be sold with a manual in Turkish for their introduction, use, maintenance and simple repair and, where necessary, with a label containing international symbols and signs.

 


The Ministry is in charge of determining and announcing which industrial goods must be sold with an introduction and user manual and a label, and the minimum elements that must be included in these, by taking the opinion of the Turkish Standards Institute.

 


After Sales Services

 


Article 15- Manufacturers or importers are obliged to provide maintenance and repair services for the industrial goods they sell, produce or import by keeping sufficient technical personnel and spare parts stock for the lifetime of the goods determined and announced by the Ministry. The amount of spare parts stock required to be kept by manufacturers or importers shall be determined by the Ministry.

 


If the importer ceases its commercial activity in any way, the new importer of that good must provide maintenance and repair services during its lifetime.

 


The Ministry is in charge of determining and announcing for which goods it is obligatory to establish service stations and the procedures and principles regarding the establishment and functioning of service stations by taking the opinion of the Turkish Standards Institute.

 


In the event that an industrial good that has to be sold with a warranty certificate fails after the warranty period, it is obligatory to repair that good within the maximum repair period determined by the Ministry.

 


Commercial Advertisements and Announcements

 


Article 16- Commercial advertisements and announcements shall be honest and truthful in accordance with the laws, principles determined by the Advertisement Board, general morality, public order, personal rights.

 


Commercial advertisements and announcements and disguised advertisements that are deceptive, misleading or exploit the consumer's lack of experience and knowledge, endanger the safety of life and property of the consumer, encourage acts of violence and crime, impair public health, exploit the sick, the elderly, children and the disabled, and disguised advertisements cannot be made.

 


Comparative advertisements of competing goods and services that meet the same needs or serve the same purpose may be made.

 


The advertiser is obliged to prove the concrete claims in the commercial advertisement or announcement.

 


Advertisers, advertisers and media organizations are obliged to comply with the provisions of this Article.

 


Advertisement Board

 


Article 17 - An Advertisement Board shall be established to determine the principles to be followed in commercial advertisements and announcements, to examine commercial advertisements and announcements within the framework of these principles and, according to the results of the examination, to suspend and/or suspend for up to three months and/or to correct and/or fine advertisements and announcements that violate the provisions of Article 16. The decisions of the Advertising Board shall be implemented by the Ministry.

 


In determining the principles to be followed in commercial advertisements and announcements, the Advertisement Board shall take into account the country's conditions as well as universally accepted definitions and rules in the field of advertising.

 


The Advertising Board is chaired by the relevant General Director appointed by the Minister;

 


a) One member to be appointed by the Ministry from among the relevant Assistant General Managers,

 


b) One member to be appointed by the Ministry of Justice from among the judges working in administrative positions in this Ministry,

 


c) A member specialized in advertising to be assigned by the Turkish Radio-Television Institution,

 


d) One member to be elected by the Council of Higher Education from among university faculty members specialized in the field of advertising,

 


e) A physician member appointed by the Central Council of the Turkish Medical Association,

 


f) A lawyer member appointed by the Union of Turkish Bar Associations,

 


g) Four members appointed by the Union of Chambers and Commodity Exchanges of Turkey from different sectors,

 


h) One member elected by all journalists' associations in Turkey from among themselves,

 


i) One member elected by the advertisers' associations or their supreme organizations, if any,

 


j) A member to be elected by the Consumer Council from among the representatives of the consumer organizations participating in the Council or a member to be appointed by their supreme organizations,

 


k) A member appointed by the Union of Chambers of Agriculture of Turkey,

 


l) A member appointed by the Confederation of Turkish Tradesmen and Craftsmen,

 


m) One member from the Turkish Standards Institute,

 


n) One member from the Presidency of Religious Affairs,

 


o) A member from the Union of Chambers of Turkish Engineers and Architects,

 


p) A member of a trade union confederation,

 


r) A member of a confederation of civil servants' unions,

 


s) One member appointed by the Union of Chambers of Certified Public Accountants and Sworn-in Certified Public Accountants of Turkey,

 


t) One member to be elected by Ankara, Istanbul and Izmir Metropolitan Municipalities from among themselves,

 


u) A member of the Turkish Pharmacists Association,

 


v) It consists of twenty-five members, including one member from the Turkish Dental Association.

 


The term of office of the members of the Board is three years. Those whose term expires may be reappointed or re-elected. In the event of a vacancy in the membership for any reason, the vacancies shall be filled by appointment or election within one month in accordance with the principles of the third paragraph.

 


The Board shall convene at least once a month or whenever needed upon the call of the Chairman.

 


The Board shall convene with the presence of at least fourteen members, including the Chairman, and shall take decisions with the majority of those attending the meeting.

 


The Board may establish specialization commissions to serve on a permanent or temporary basis when deemed necessary. The public personnel that the Board deems appropriate to serve in these commissions shall be assigned by the relevant public institutions.

 


The attendance fee to be paid to the members of the Board and the members of the specialization commissions who are public officials and the attendance fee to be paid to the members of the Board who are not public officials shall be determined by the Ministry with the approval of the Ministry of Finance.

 


Secretariat services of the Board shall be performed by the Ministry.

The decisions of the Advertisement Board shall be announced by the Presidency of the Advertisement Board in order to inform and enlighten consumers and protect their economic interests.

 


The duties of the Advertisement Board, its establishment, working procedures and principles and the manner in which its secretariat services will be performed shall be determined by a regulation to be issued by the Ministry.

 


Dangerous Goods and Services

 


Article 18- In the event that the goods and services offered to the consumer may be harmful or dangerous to the physical and mental health of the person or to the environment, explanatory information and warnings regarding this situation shall be placed or written on the goods or in the attached user manuals in such a way that they can be clearly seen and read so that these goods can be used safely.

 


The Ministry shall be in charge of determining and announcing which goods or services must bear explanatory information and warnings and the form and location of such information and warnings together with the relevant ministries and other organizations.

 


Article 19- Goods and services offered to consumers must comply with the technical regulations, including the standards published in the Official Gazette by the relevant ministries and put into compulsory practice.

 


Relevant ministries are authorized to carry out or have carried out inspections in accordance with these principles. The procedures and principles regarding the inspection of goods and services shall be determined and announced separately by each relevant ministry.

 


Consumer Education

 


Article 20- Necessary additions shall be made by the Ministry of National Education to the curricula of formal and non-formal education institutions on consumer education.

 


The procedures and principles regarding the organization of programs on radio and television to educate and raise awareness of consumers shall be determined and announced by the Ministry upon the proposal of the Consumer Council.

 


PART THREE

 


CONSUMER ORGANIZATIONS

 


Consumer Council

 


Article 21- A "Consumer Council" shall be established under the coordination of the Ministry in order to investigate the necessary measures for the protection of the problems, needs and interests of the consumer, to convey the opinions on the measures to be taken to solve the problems in line with universal consumer rights and the measures for the implementation of this Law to be taken into consideration by the relevant authorities.

 


The Consumer Council shall be chaired by the Minister or a Ministry official to be appointed by the Minister, and shall consist of the Ministries of Justice, Interior, Finance, National Education, Health, Transportation, Agriculture and Rural Affairs, Industry and Trade, Tourism and Environment, the Undersecretariat of State Planning Organization, the Undersecretariat of Treasury, the Undersecretariat of Foreign Trade, the Presidency of the Turkish Patent Institute, State Institute of Statistics, Turkish Standards Institute, Competition Authority, Radio and Television Supreme Council, Energy Market Regulatory Authority, Telecommunications Authority, Turkish Accreditation Agency, National Productivity Center, Presidency of Religious Affairs, big city municipalities, Union of Turkish Municipalities representing provincial municipalities, confederations of labor unions, Confederations of civil servants' unions, Confederation of Employers' Associations of Turkey, National Union of Cooperatives of Turkey, Council of Higher Education, Union of Bar Associations of Turkey, Union of Chambers of Certified Public Accountants and Certified Public Accountants of Turkey, Union of Chambers of Turkish Engineers and Architects, Union of Turkish Pharmacists, Union of Turkish Medical Practitioners, Union of Turkish Dentists, The Consumer Council shall be composed of representatives of the Union of Turkish Veterinary Doctors, the Confederation of Turkish Tradesmen and Craftsmen, the Union of Chambers and Commodity Exchanges of Turkey, the Banks Association of Turkey, the Association of Turkish Travel Agencies, the Hoteliers Association of Turkey, the Union of Chambers of Agriculture of Turkey, the Central Union of Consumption Cooperatives, the Ahilik Research and Culture Foundation and consumer organizations.

 


The number and qualifications of the representatives of the institutions and organizations constituting the Consumer Council, the minimum number of members that consumer organizations must have in order to participate in the Consumer Council and the number of representatives that these organizations will send to the Consumer Council shall be determined by the Ministry. However, the number of representatives from public institutions and organizations may in no case exceed fifty percent of the total number of members of the Consumer Council. The Consumer Council shall convene at least once a year.

 


The working procedures and principles of the Consumer Council and other matters shall be regulated by a regulation to be issued by the Ministry.

 


Consumer Problems Arbitration Committee

 


Article 22- The Ministry is responsible for establishing at least one consumer problems arbitration committee in provincial and district centers in order to find solutions to disputes arising from the implementation of this Law.

 


The arbitration committee for consumer problems, chaired by the Provincial Director of Industry and Trade or an officer to be appointed by him, shall consist of five members including the chairman, one member to be appointed by the mayor from among the municipal personnel who are experts on the subject, one member to be appointed by the bar association from among its members, one member to be appointed by the chamber of commerce and industry and the chambers of tradesmen and craftsmen, and one member to be elected by consumer organizations. The member to be appointed by the chamber of commerce and industry or, where they are established separately, by the chamber of commerce and chambers of craftsmen and artisans shall be appointed by the relevant chamber depending on whether the person who is the seller of the dispute is a merchant or a craftsman and artisan.

 


In provinces and districts where there is no provincial organization of the Ministry, the chairmanship of the consumer problems arbitration committee shall be carried out by the highest local authority or an officer to be appointed by him. In places where there is no consumer organization, consumers shall be represented by consumption cooperatives. In places where the formation of the consumer problems arbitration committee cannot be ensured, the missing memberships shall be filled ex officio by the municipal councils.

 


At least one rapporteur shall be assigned to the consumer problems arbitration committees to prepare the files that will be the basis for the work and decisions of the committee and to present the report on the dispute.

 


For disputes with a value of less than five hundred million liras, application to the consumer problems arbitration committees is compulsory. In these disputes, the decisions of the committee shall be binding on the parties. These decisions shall be executed in accordance with the provisions of the Enforcement and Bankruptcy Law on the execution of judgments. The parties may appeal against these decisions to the consumer court within fifteen days. The objection shall not suspend the execution of the decision of the consumer problems arbitration committee. However, upon request, the judge may stay the execution of the decision of the consumer problems arbitration committee by way of injunction. The decision of the consumer court upon the objection against the decisions of the consumer problems arbitration committee shall be final.

 


In disputes with a value of five hundred million Turkish Liras or more, the decisions of the consumer problems arbitration committees may be submitted as evidence before the consumer courts. The monetary limits for the decisions to be binding or evidentiary shall be increased by the annual average price increase in the Wholesale Price Index of the State Institute of Statistics at the end of October of each year. This shall be announced by the Ministry in the Official Gazette in December each year.

 


Under Article 25, all disputes other than those subject to criminal sanctions are within the scope of the duties and powers of the Consumer Problems Arbitration Committees.

 


The principles and procedures regarding the payment of attendance fee or attendance fee to the Chairman and members of the Consumer Problems Arbitration Committees and to the rapporteurs shall be determined by the Ministry with the approval of the Ministry of Finance, provided that the amount to be paid in one month shall not exceed the amount to be found as a result of multiplying the 2000 indicator figure by the coefficient of civil servant salary.

 


The establishment, working procedures and principles of consumer problems arbitration committees and other matters shall be regulated by a regulation to be issued by the Ministry.

 


PART FOURTH

 


PROVISIONS ON PROSECUTION AND PUNISHMENT

 


Consumer Courts

 


Article 23- All disputes arising out of the implementation of this Law shall be heard by the consumer courts. The jurisdiction of the consumer courts shall be determined by the High Council of Judges and Prosecutors.

 


The lawsuits to be filed before the consumer courts by consumers, consumer organizations and the Ministry shall be exempt from all kinds of duties and fees. Expert witness fees in cases to be filed by consumer organizations shall be covered by the Ministry from the special appropriation recorded according to Article 29. In case the lawsuit is concluded against the defendant, the expert fee shall be collected from the defendant in accordance with the provisions of the Law No. 6183 on the Procedure for Collection of Public Receivables and shall be recorded as special income to the budget according to the principles set forth in Article 29. Cases to be heard in consumer courts shall be conducted in accordance with the provisions of Chapter Seven, Chapter Four of the Code of Civil Procedure.

 


Consumer lawsuits may also be filed in the court of the residence of the consumer.

 


The Ministry and consumer organizations may file a lawsuit before the consumer courts in order to eliminate the unlawful situation due to the violation of this Law in cases that are not individual consumer problems and that concern consumers in general.

 


If necessary, the consumer courts may decide to stop the violation as a precautionary measure. The injunction decisions deemed appropriate by the Consumer Court shall be immediately announced by the Press Advertisement Agency in one of the newspapers published at the national level and also in a local newspaper published in the place where the lawsuit is filed, if any, in order to be taken from the party who is later found to be in the wrong and to be recorded as special income to the budget according to the principles set out in Article 29.

 


The decisions of the Consumer Court for the elimination of the illegal situation shall be announced immediately by the same method at the expense of the defendant.

 


Suspension of Production, Sale and Recall of Goods

 


Article 24- In the event that a serial good offered for sale is defective, the Ministry, consumers or consumer organizations may file a lawsuit for the suspension of the production and sale of the defective serial good and for its confiscation from those holding it for sale.

 


If it is determined by a court decision that a series of goods offered for sale is defective, the sale of the goods shall be temporarily suspended. The manufacturer-manufacturer and/or importer company shall be warned to eliminate the defect of the goods within three months at the latest from the date of notification of the court decision. If it is impossible to eliminate the defect of the goods, the goods shall be collected or recalled by the manufacturer-manufacturer and/or importer. The collected goods shall be partially or completely destroyed or have them destroyed according to the risks they carry.

 


In the event that a series of goods offered for sale carry a defect that endangers the safety of the consumer, the provisions of the Law No. 4703 on the Preparation and Implementation of Technical Legislation on Products are reserved.

 


The right to sue for material and moral damages suffered by consumers who purchase defective goods is reserved.

 


The provisions of Article 4 shall not apply if a series of defective goods subject to the provisions of the sixth paragraph of Article 4 are offered for sale.

 


Goods that look different from what they are

 


It is prohibited to produce, market, import and export goods that appear different from what they are due to their appearance and therefore endanger the health and safety of consumers by being confused with food products by consumers.

 


If the goods are placed on the market, the provisions of the Law No. 4703 on the Preparation and Implementation of Technical Legislation on Products shall apply.

 


The right to sue for material and moral damages suffered by consumers who purchase goods that appear different from what they are is reserved.

 


Penalties

Pursuant to the seventh paragraph of Article 25-6, a fine of 50.000.000 Turkish Liras shall be imposed for each contract found to be in violation of the procedures and principles determined by the Ministry.

 


A fine of 100.000.000 TL shall be imposed on those who violate the obligations specified in the seventh paragraph of Article 4, Article 5, the sixth paragraph of Article 6, Article 6/A, the procedures and principles determined by the Ministry pursuant to Articles 6/B, 6/C, the fifth paragraph of Article 7, Article 9, Article 9/A, Article 10, Article 10/A, the second and fourth paragraphs of Article 11/A, Articles 12, 13, 14, 15 and 27.

 


Those who violate the fourth and sixth paragraphs of Article 7 and the obligations specified in Article 8 shall be subject to a fine of 250.000.000 TL.

 


Pursuant to the second paragraph of Article 20, a fine of 500.000.000 TL shall be imposed on those who violate the procedures and principles determined and announced by the Ministry. Ten times the fine shall be applied if the violation is committed by radios and televisions broadcasting at national level.

 


A fine of 1.000.000.000 TL shall be imposed on the producer-manufacturer and importer who violate Article 18, and one-fifth of this fine shall be imposed on the seller-provider.

 


Those who violate the first paragraph of Article 19 shall be fined 2.000.000.000 TL.

Those who violate Article 11 shall be subject to a fine of 5.000.000.000 TL. Twenty times the fine shall be applied if the violation is committed by a periodical that publishes at the national level. The Ministry shall also request the periodical publishing organization to stop the campaign and all kinds of advertisements and announcements related to the campaign. If the violation continues despite this request, a fine of 100.000.000.000 TL shall be imposed for each number of days from the date of the obligation to stop the advertisement and announcement. The Ministry shall apply to the Consumer Court with the request to stop the campaign and all kinds of advertisements and announcements related to the campaign.

 


Those who violate Article 16 shall be subject to a cautionary suspension for up to three months and/or suspension and/or correction and/or a fine of 3.500.000.000.000 TL. The Advertisement Board may impose these fines together or separately depending on the nature of the violation. If the violation of Article 16 is realized through written, oral, visual and other means broadcasting at the national level, the fine shall be applied ten times more.

 


Those who violate the seventh and eighth paragraphs of Article 7 shall be fined in proportion to the invoice amount of the goods or services subject to the campaign. If the organizer of the campaign refunds the money when the consumer leaves the campaign, this penalty is not applied.

 


Those who violate the second paragraph of Article 7 shall be given one week to organize a campaign in accordance with the provisions of Article 7. If it is determined that the violation continues at the end of this period, a fine of 50.000.000.000 TL shall be imposed on those who violate this provision and those who violate the obligations specified in Articles 24 and 24/A.

 


The fines specified in the above paragraphs shall be doubled in case of repetition of the act within one year. The fines shall be increased at the beginning of each year in accordance with the provisions of Additional Article 2 of the Turkish Penal Code No. 765.

 


If other laws stipulate fines for the acts specified in this Law, the heavier penalty shall be applied.

 


Jurisdiction, Appeal and Statute of Limitations for Fines

 


Article 26- The fines in paragraphs one, four, seven, eight, nine and ten of Article 25 shall be imposed by the Ministry, and the fines in the other paragraphs shall be imposed by the local authority.

 


All kinds of fines regulated in this Law are administrative in nature. These fines may be appealed to the competent administrative court within seven days at the latest from the date of notification. The objection does not stop the execution of the fine imposed by the administration.

 


Article 25 fines shall be collected in accordance with the provisions of the Law on the Procedure for Collection of Public Receivables.

 


The statute of limitations for the imposition of administrative fines regulated in this Law is one year. The statute of limitations shall commence on the date on which the act contrary to the provisions of this Law is committed.

 


In case of continuous or repeated violations, the period starts from the day on which the violation ends or is last repeated. An application for judicial remedy against the decision shall interrupt the statute of limitations for collection.

 


Fines shall be notified to the professional organization to which the person concerned belongs within seven days by the authority authorized to impose the fine.

 


CHAPTER FIFTH

 


MISCELLANEOUS PROVISIONS

 


Audit

 


Article 27- In the implementation of this Law, the inspectors and controllers of the Ministry and the personnel to be assigned by the Ministry and the municipalities shall be authorized to inspect, examine and investigate all kinds of places such as factories, shops, stores, shops, commercial establishments, warehouses, warehouses where goods are stored and/or sold or services are provided.

 


It is obligatory to show all kinds of information and documents accurately and to provide original and certified copies to the authorized and authorized persons and institutions in matters falling within the scope of this Law.

 


Laboratory

Article 28- Except for the analysis of medicines, preparations, cosmetics and foodstuffs, the Ministry may make use of the established laboratories of public and private institutions for the implementation of this Law.

 


The tests and examinations of the samples taken during the inspections carried out by the Ministry may be carried out in the laboratories of official or private institutions. Test and inspection fees shall be covered from the special appropriation in Article 29. If the test and inspection results are contrary to the relevant standard or technical regulation, all related expenses shall be paid by the manufacturer or importer. These expenses shall be collected according to the provisions of the Law No. 6183 on the Procedure for Collection of Public Receivables. The collected test and inspection fees shall be recorded as special revenue to the budget according to the principles set forth in Article 29.

 


Appropriation

 


Article 29- Expenses related to the establishment and activities of the Consumer Council, consumer problems arbitration committees and the Advertisement Board, financial aids to be made to consumer associations and their supreme organizations, expenses of the Ministry for the purpose of consumer protection, other expenses and additional payment to be made to the personnel in amounts to be determined by the Ministry of Industry and Trade upon the approval of the Ministry of Finance;

 


a) From the appropriation to be placed in the budget of the Ministry,

 


b) In case of capital increase and capital increase of all partnerships with the status of joint stock and limited liability companies to be newly established, it shall be covered from the payments to be made at the rate of one-thousandth of the increased portion.

 


The revenues mentioned in subparagraph (b) shall be collected in an account to be opened at the Central Bank of the Republic of Turkey or its correspondent, Ziraat Bank. Sixty percent of the amounts collected in this account shall be transferred to the account of the Central Treasury Directorate of the Ministry of Industry and Trade and forty percent shall be transferred to the account of the Competition Authority at the end of each month.

 


The amounts transferred to the account of the Central Treasury Directorate shall be recorded as special income to the budget on the one hand, and as special appropriation to the existing or new accounts to be opened in the budget of the Ministry of Industry and Trade by the Ministry of Finance on the other hand.

 


A portion of the amounts recorded as special appropriation in the budget of the Ministry shall be used to support projects involving activities to be carried out by consumer associations independent of commercial, political and administrative organizations and their supreme organizations that have been operating for at least five years. No payments under the name of attendance fees and salaries may be made from this account to those serving on the boards of directors and supervisory boards of consumer associations and their supreme organizations. Other criteria to be met by consumer associations and their supreme organizations that will benefit from this account shall be regulated by a regulation to be prepared jointly by the Ministry of Industry and Trade and the Ministry of Finance.

 


The Minister of Finance is authorized to record the amounts not spent within the year from the amounts recorded as special appropriation in this way as special income and special appropriation in the following year's budget.

 


Other Provisions

 


Article 30- In cases where there is no provision in this Law, general provisions shall apply.

 


Regulations and Other Regulations

 


Article 31- The regulations stipulated in this Law shall be issued by the Ministry by taking the opinions of the relevant public institutions, professional supreme organizations and consumer organizations within one year following the publication date of this Law. The Ministry is authorized to take the necessary measures and make the necessary regulations within the framework of the legislation regarding the implementation of this Law.

 


Repealed Provisions

 


Article 32-Law No. 3489 on the Obligation of Non-Haggainable Sales, Law No. 632 on the Sale of Imported or Domestically Manufactured Vehicles, Engines, Machinery, Tools and Devices with Identification, Law No. 3003 on the Control and Determination of Cost and Sales Prices of Industrial Products are hereby repealed.

 


Provisional Article 1- Credit card debts which have not been paid due to default of the debtor before the publication of this Law and which have been subject to enforcement proceedings or which have been subject to enforcement proceedings shall be paid in twelve equal installments by applying default interest not exceeding fifty percent per annum to the principal amount on the date of default.

 


All kinds of proceedings due to credit card debts shall cease upon the payment of the first installment in accordance with the above-mentioned provision and shall cease with all its consequences upon the payment of the last installment.

 


The provisions of this article shall be applied if the consumer makes a written application to the creditor within thirty days following the publication date of the Law.

 


Enforcement

 


Article 33- Article 29 and provisional article 1 of this Law shall enter into force on the date of its publication and the other articles shall enter into force three months after the date of its publication.

 


Execution

 


Article 34- The provisions of this Law shall be executed by the Council of Ministers.

 


REGULATION AMENDING THE REGULATION ON THE IMPLEMENTATION PROCEDURES AND PRINCIPLES OF DISTANCE CONTRACTS

 


ARTICLE 1 - The following subparagraph (j) has been added to Article 4 of the Regulation on Implementation Procedures and Principles of Distance Contracts published in the Official Gazette dated 13/6/2003 and numbered 25137:

 


"j) Continuous data carrier: Any means that allows the consumer to record the information sent to him personally in a way that allows him to examine the information sent to him personally for a reasonable period of time in accordance with the purpose of this information and allows the recorded information to be accessed exactly as it is,"

 


ARTICLE 2 - The first sentence of the first paragraph of Article 5 of the same Regulation has been amended as follows and the following paragraph has been added to the Article. "Before the conclusion of the distance contract, the consumer shall be informed in a clear, comprehensible and appropriate manner in accordance with the means of communication used by giving the information form containing all of the following information." "In case verbal means of communication are used, it is also obligatory for the seller or provider to clearly inform the consumer of his identity and the commercial purpose of the meeting at the beginning of each meeting."

 


ARTICLE 3 - Article 6 of the same Regulation has been amended as follows

 


"ARTICLE 6 - The information form referred to in Article 5 of this Regulation must be given to the consumer before the conclusion of the contract. Unless the consumer confirms in writing that he/she has received this information, the contract cannot be concluded. In contracts concluded electronically, the confirmation shall be made electronically. The seller or provider is obliged to deliver the information form to the consumer in writing before the goods subject to the contract reach the consumer for the goods and before the performance of the contract for the services at the latest, and in contracts made in electronic environment, by another continuous data carrier that can be used or continuously accessible by the consumer."

 


ARTICLE 4 - The first paragraph of Article 7 of the same Regulation has been amended as follows "It is obligatory to deliver the distance contract to the consumer via another continuous data carrier that can be used or continuously accessible by the consumer."

 


ARTICLE 5 - The fifth paragraph of Article 8 of the same Regulation has been amended as follows. "In case the seller or provider fails to fulfill its obligations set forth in Article 6 or 7, the seller or provider shall remedy the deficiency within thirty days at the latest. In this case, the seven-day period starts from the date on which the information that the deficiency has been corrected is delivered to the consumer in writing. Otherwise, the consumer is not bound by the seven-day period to exercise his right of withdrawal."

 


ARTICLE 6 - The third paragraph of Article 9 of the same Regulation has been amended as follows.

"Before the delivery or performance of the goods or services subject to the distance contract to the consumer, the seller or provider is obliged to provide the information in Article 5 and the contract in Article 7 to the consumer and to obtain the approval regarding the confirmation of the preliminary information within the obligations specified in Article 6. In case of dispute, the burden of proof belongs to the seller or provider."

 


ARTICLE 7 - This Regulation shall enter into force on the date of its publication.

 


ARTICLE 8 - The provisions of this Regulation shall be executed by the Minister of Industry and Trade.

 


NEW APPLICATION IN PRODUCT RETURN TRANSACTIONS IN ACCORDANCE WITH THE GENERAL COMMUNIQUÉ OF TAX PROCEDURE LAW NUMBERED 385

 


If you are not a taxpayer; When returning the product you have received, you must fill in the information in the relevant return section in the invoice of our company you have in your possession and send it back to us with the product by signing it. Otherwise, your return will not be completed.

 


General Return Conditions:

 


Returns must be made with the original box or packaging.

 


Returns of products whose original box/packaging has deteriorated (For example; products with a cargo label pasted on the original box and taped with cargo duct tape are not accepted.), have lost their resalability, and cannot be purchased by another customer are not accepted.

 


You must send the original invoice (all copies you have) and a petition containing the reason for the return together with the product you want to return.

 


If the product / products you want to return are defective, the shipping fee is covered by our company. In this case, you must send it by CARGO with your notification form filled out on our site. In other cases, the shipping fee belongs to you.

 


For products that may have incompatibility problems in product selection, you should definitely order by getting technical support for compatibility. Returns are not possible when the original packaging of such products is opened. (For example; memory cards, computer hardware and software products)

 


Return Conditions for Special Products:

 


For phone returns;

 


The protection tape on the product screen must not be removed. There should be no scratches, damage etc. on the screen and other parts of the phone.

 


All standard accessories must be sent undamaged and complete with their original packages.

 


Return of other products;

 


Products that cannot be returned due to their nature (Products that may pose a health hazard after opening, except in cases where the product is defective or defective. For example; during use

 


Products that require one-to-one contact with the body, in-ear or over-ear headphones, etc.), disposable products, copyable software and programs, and products that deteriorate quickly or expire are not returnable.

 


The following products can be returned provided that the product packaging is unopened and intact;

 


the product must be unused.

All kinds of software and programs

DVDs, VCDs, CDs and cassettes

Portable computers

Computer and stationery consumables (toner, cartridge, ribbon, etc.)

All kinds of cosmetics

All kinds of underwear products

About Dead Pixel:

In case of dead pixels in the LCD monitor, TV or Notebook products you have purchased from our site, evaluation is made within the framework of international standards.

A technology based on pixel structure is used in LCD Panel production. Due to the structure of this technology, a "bright dot" or a dark dot may occur on the LCD Panel during the production process. Monitor manufacturers accept these dots formed during production as "normal product" (non-defective product) as long as the number of these dots is below a certain number and the distance value of the dots to each other is below a certain value and unless otherwise stated.

Return procedures;

The incoming product is first examined by the "Return" department, if necessary, it is sent to the authorized service of the product or the supplier company for testing. If it complies with the above conditions, the return process is initiated.

When the return is approved; If you request a refund, if your order was made by credit card, it reflects the refund amount to your credit card if your order was made by credit card, or to your bank account where you will fill in the information if it was created by wire transfer.